User-Support
Navigating Challenges Ensuring Success

Volunteer
Remote

User Support Partner

Are you the skilled professional to help our users navigate our systems?

what you would be working on:

At this stage of our journey we use a number of free software applications to help us stay organized and connected. We would ask you to work on the following:

  • Providing technical support and guidance to resolve users’ software questions
  • Supporting with the installation and set-up of new software
  • Drafting and keeping up-to-date of users training manuals and procedures
  • Onboarding and offboarding of volunteers from our systems

We fully understand that this is not a one-person job and that you have preferences on how you would like to contribute based on your skills, and available time. We invite you to think about this in advance and tell us your preference when you send in your application. On average our volunteers spend between 4 to 8 hours per week.

How we are organized:

We are a group of dedicated entrepreneurs & business professionals with a mission to support aspiring and emergent women entrepreneurs who wish to launch and grow an impact business.

All of us volunteer our time to build this EdTech startup, we are spread across the globe and work with tools such as Trello, Slack, Google Drive and Zoom to stay connected and collaborate.

You can join us from anywhere. All we ask is that you have a computer/laptop with a good working internet, and have some availability on Monday through Friday between 16:00 and 20:00 CET/CEST in case we need to organize a meeting with a few members of the team.

What we offer:

A seat at the table of a pre-seed, early-stage, social startup. This is an exciting phase that asks for a dynamic environment. We operate with a flat hierarchy and there is plenty of room to share ideas and be creative. You can test and further develop much sought-after skills like: personal responsibility, tolerance for ambiguity, resourcefulness and problem solving

Because we are a 100% virtual & multi-cultural team you have an opportunity to learn how to effectively collaborate across borders, learning with and from people from a variety of backgrounds and with diverse skillsets.

What we ask:

  • Proven experience in supporting software users, and creating related training materials
  • Ability to self-manage, determine priorities, and create a plan to achieve results
  • Clear verbal and written communication to assist users in resolving issues
  • Ability to think analytically to diagnose and troubleshoot technical issues
  • Empathy and patience when dealing with non-technical users
  • Previous experience working in a virtual and/or hybrid team is a plus

Apply / Learn more:

Do you have enough information and are you ready to apply? Great, keep going, answer the questions and follow the instructions.

Do you have some more questions, send an email to patricia@eosacademy.global..

    User Support Partner Application Form

















    About EOS Academy

    EOS is an innovative online learning platform that enables aspiring and emergent social entrepreneurs to launch & grow their business, improve their skills, seek tailored assistance in their endeavor and connect with a network of like-minded social entrepreneurs and changemakers.

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